Episode #17: Scaling Up: From Solo Practitioner to Chiropractic Enterprise With Dr. Stu Bernsen

In this episode of Table Talk, hosted by Dr. Jesse Middleton, Dr. Stu shares his journey in building a scalable chiropractic organisation. They discuss creating a procedural and protocol-driven practice, the importance of predictability, scalability, and value creation for shareholders and patients. The conversation touches on training, retention, and management strategies for a large-scale healthcare practice, offering insights valuable to single practitioners and growing businesses alike.

 

Show Notes: 

00:00 Introduction to Table Talk

00:28 Meet Dr. Stu: Building a True Chiropractic Company

01:10 The Industrialisation of Chiropractic

02:58 Creating a Standardised Chiropractic Experience

05:58 The Importance of Procedural and Protocol Driven Practices

09:17 Key Performance Indicators in Chiropractic

19:20 Balancing Patients, People, and Performance

24:57 Training and Retaining Top Chiropractic Talent

31:42 Key Retention Systems for Long-Term Team Success

32:48 Supporting Clinicians to Focus on Excellence

34:25 Performance Metrics and Practice Growth

37:24 Balancing Team Dynamics for Optimal Performance

40:47 Centralising Functions for Consistency

43:13 Managing Quality Across Multiple Locations

45:09 Overcoming Practice Growth Challenges

49:50 Developing Essential Leadership Skills

55:34 The Importance of Responsibility and Accountability

58:46 Final Thoughts and Vision for the Future